Disgusting clinic behaviour, especially & mostly administrative staff Krishna. The medico clinics have incredible outside regional management staff for all the clinics & awesome doctors, but tainted by admin staff who are professionally incompetent to speak with patients/customers & have no idea how to administer the reception service without causing issues. For example as per Admin staff Krishna administers the following policy & nuisances on behalf of this Medico clinic: 1. Medico policy is that no staff are allowed to disclose who they are to patients. 2. Asking the same questions over again due to the english language barrier or professional communication incompetence. 3. As per Krishna, Medico clinics do not have any supervisors to speak to or management to handle a complaint or dispute with patients. 4. When confronted with a question corresponding to an issue “Krishna responds by saying “dont yell at me” or “ you dont have to be sarcastic” in response to the question. In all my years this is the strangest/bizzare of experiences. Completely competent doctors & regional management staff, but absolutely the opposite conduct by administration staff, whereas it taints the entire clinic’s reputation. Just for that i would give minus -1 review. This company doesn’t understand the basics of running a business, you’re not just selling services even if related to health, a business is nearly always selling an experience which in this case is an obviously disgusting experience that i would recommend others to stay far away from if you care about your health & state of mind.
Place seemed promising. Friendly staff. Clean rooms. Pretty quick service. Doctor was great. Sent me off with a business card for a nearby place for X-ray and ultrasound. Everything went well but I hadn’t heard back about results for four days so I tried calling all day long and couldn’t get past hold or got hung up on multiple times. I went into the office the next morning at opening time I was the only person there then. I asked about my results and how to go about having them addressed with me and was told that they hadn’t received them and that the radiologist must not have sent it and that I need to call them and have them resent. Which I did. They said that they had sent it but would resend anyway. It would have been nice if medico could have expedited that call for me since I was referred by them….? I let medico know that they had indeed been sent but will be resent. The receptionist said that they get 400 emails and that they have to go back through the days to look it up, like it’s such a burden for them to literally do the job…? In the end I was assured that I’d be contacted when they found the results but nonchalantly threw in a comforting “don’t worry if it’s serious they’ll let you know” I can’t even. I’m suffering everyday with my injury and worried. It’s not reassuring that I’ll be called “if it’s serous” when admittedly they haven’t found my results and tomorrow it’ll be 1 week. ***update*+++ Team was very gracious to me today and lined up an appointment on the phone for results with the doctor. They were apologetic and I love dr. Stewart. So, alls well that ends well
I had a really great experience with the staff. They were extremely friendly and approachable, specially krishna and heta. The service was fast, professional, and very supportive. Really appreciate their kindness and the way they treat customers. Highly recommended!
I am extremely disappointed with this clinic. Every time I’ve visited, the receptionists have been rude, unhelpful, and completely unprofessional. Even though I had a scheduled appointment, I was left waiting for a long time with no explanation or courtesy. The staff showed no respect and made the entire experience stressful and unpleasant. I will never return to this clinic and I definitely would not recommend it to anyone. Patients deserve better treatment and basic respect, which this place clearly lacks.
I’ve been in Canada for 20 years and have never experienced such unprofessional and disrespectful service. I called to follow up on my test results since no one from the clinic had contacted me. They told me I needed to book an appointment with the doctor, so I asked for the earliest available time slot. I was then placed on hold for nearly 30 minutes and got hung up on multiple times. When someone finally answered, I explained I had been waiting too long and just needed to schedule an appointment. The receptionist accused me of lying and spoke to me in a rude, dismissive way. When I asked twice for her name and for the appointment, she hung up again. I had to call a fourth time just to get an appointment. When I asked for her name once more, she refused to provide it, even though they have all my personal information on file. A simple apology and a bit of courtesy would have been enough. Instead, I was repeatedly hung up on and treated with complete disrespect. I hope the doctors are aware of how their front desk staff are treating patients, because this has never happened to me before. Please don’t waste your time or energy here, they don’t follow up with patients, they don’t respect your time, and they clearly don’t care about proper customer service. Sadly I can’t go anywhere else this time because they have my results, but never again. Edit: they refused to provide us with care following this incident, said “we are not welcome there”. What a way to rectify this
The front desk lady is extremely rude she was yelling at a old couple and everyone else as well.. but the doctors were nice and some what helpful. But the front desk lady ruined the experience therefore I wouldn’t come back
I’ve been regularly visiting Medico Walk-In Clinic and Family Practice on Queensway, but unfortunately, the service has gone downhill. Since Miss Ruchi is no longer at the reception, the atmosphere has completely changed. The staff now come across as unprofessional, unhelpful, and careless. There is no warmth or efficiency in handling patients, and the overall experience has become frustrating and disappointing.
Medico Walk In Clinic and Family Practice is a Canadian Medical clinic based in Etobicoke, Ontario. Medico Walk In Clinic and Family Practice is located at 776 The Queensway, Etobicoke, ON M8Z 1N3, Canada.
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