I just received the PELIN jacket ( 1 of 2 my order), and I was very disappointed when I opened the box. Actually, When I purchased it in-store, I specifically requested a new item rather than the floor sample everyone had tried on. The salesperson assured me they would send a brand-new one. However, the jacket I received today is the exact one I tried on in the store, and it arrived without tags or labels. I understand this was a final sale, but because your staff did not fulfill the agreement we made at the time of purchase, so I emailed the customer service to request a return. However they said I have to wait for investigation. OMG, I feel like I paid over $1,400 to be deceived by that salesperson
I had a wonderful experience finding a jacket at rudsak. With the help of Sharmeen, my father was able to find his perfect jacket and she was so patient throughout the whole process!
I visited your store recently to purchase a pair of winter boots and unfortunately had one of the most disappointing service experiences I’ve ever encountered. As someone with more than 30 years of customer-facing experience, I know what respectful and transparent service should look like, especially in a premium retail environment. The associate who helped me showed no interest in assisting from the start, even though I was purchasing an item in the high-hundreds. After completing the transaction, I noticed a visible defect on the pair I had just bought. When I asked if there was another pair, she said no but could ship a replacement from the warehouse. I agreed—and this is where the situation became even worse. At no point did she tell me that choosing to receive the replacement at home would come with a shipping fee. Had she simply communicated that upfront, I would have decided differently or requested another solution. Instead, she processed something on the register with no explanation and then told me I must pay a shipping charge—despite the defect being on the product they sold me. When I questioned this, she insisted it was “the balance” and that I had no choice but to pay. I asked for a manager, but the more senior-looking associate standing right beside her said nothing and made no effort to assist. I ended up paying the fee simply to move on, but the entire interaction was unacceptable. For a brand positioned at a premium level, this level of service is extremely disappointing. Communication should be clear, defects should be handled professionally, and customers should never be charged for issues caused by the store. Is this truly the customer service standard that represents the Rudsak brand?
What a ridiculous experience on this brand. My size wasn’t available and i paid in store with promise of delivery within 3 days. It’s 8th day and got no confirmation or update. I wrote to customer service and they said we are looking into it. Today i went to store and asked them to return my money and cancel the order. They said we can’t do that. Moreover, they reduced the price of same article and refused to give me adjustment either.
I came in to buy my daughter a coat and the customer service was really disappointing. Was hard to get any help from any employees on sizing or any general questions. Ended up taking the one on the display and at the counter the associate shoved the coat into a tiny bag probably made for small accessories even after I asked for a proper garment bag. She claimed they dont do that or provide them anymore but I saw the customer before me had a plastic protective bag over their jacket as well as videos online of it packaged nicely. For a so-called high-end store, the service felt careless and not worth the price.
terrible service. I went to the store intending to buy a jacket and some boots for my girlfriend, and when I asked the three sales associates for the sizes, they simply ignored me and I had to keep insisting for them to help me. They act as if they’re doing you a favor by selling you a product. I decided not to buy anything because of the employees’ bad attitude and their little to no training in customer service. I didn’t ask for personalized attention or any special request.
I was searching for a jacket & had went to 2 other stores before coming to Rudsak. From the time I first entered the store, Rosalina was so welcoming and helpful. I didnt like the first jacket I tried on but Rosalina showed me other options. Initially, the store did not have my size to try on one of the jackets I liked. I ended up leaving without a jacket that day, but she gave me her contact information to contact her if I changed my mind or found a jacket I wanted to order. She was able to order my size in the jacket I liked to the store for me to try on before deciding. I ended up loving the jacket from the moment I put it on! Im so happy with my purchase & the overall customer service. The quality is perfect and im so excited to wear it. Rosalina is amazing! I would 100% recommend visiting Rudsak at Sherway. :)
Rudsak is a Canadian Clothing Store based in Etobicoke, Ontario. Rudsak is located at 25 The West Mall, Etobicoke, ON M9C 1B8, Canada.
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