It was Kyra's first day and she was professional, polite and well knowledgeable. Hamad was there helping throughout the transaction, he was well spoken, knowledgeable and efficient. Highly recommend this store. Thanks for my new phone lines for my family.
This was my second time doing a hardware upgrade of my and my husbands Rogers phones at this location. Both times it was a positive experience and we walked out feeling that we received the best possible combination of services. This time, a sales associate - Kinjal, really impressed me with the service. She dug through all possible combinations of options, made sure that I don't miss out on a single available discount, no matter how small. When Rogers had a system slow down and kept her/us on hold for nearly 2 hours, Kinjal stayed 1.5 hrs overtime, past the stores opening hours to make sure I don't leave without completing the changes we needed to make. I am very grateful for her service, her friendly and kind demeanor, her knowledge and her willingness to help.
During boxing day sale purchased mobile plan with device. Great deal with PC points. Staff member Nisarg was prompt and transparent regarding charges, applicable promotions.
Got my new phone on the contract here. Many thanks to Nisarg! He did everything fast, explained all the details and also added additional discount on already good deal. Would recommend Nisarg to anyone looking for new phone or plan!!!!
In September 2020 I came to upgrade 2 phones. Near the end of the deal, I was told by the rep he wanted to try and get me perks (even though I didn't care and told him I was happy with that I was getting) and gave me 3 months free device protection on one phone but could cancel any time. In November I noticed I was charged the 3rd month so I called to confirm and they told me to leave it with them- I was correct I never should have been charged. No response. No follow up. Nothing. After multiple attempts I called the device protection directly (Bright Star) to get a refund. Not possible and would not send me an email for confirmation of cancellation or provide a cancellation confirmation number. Call my provider and they tell me they can't view this protection and cannot do anything about it. Terrible service.
Arshdeep gave me the excellent service at store. I am senior person and Me and my wife lost our contacts and images from phones. I went to many stores to recover but nobody able to recover my contacts and images. I am very lucky that I met with Arshdeep , he is the manager of the store. He helped me to recover my contacts and images in the phone.I am very happy and satisfied now from the store service and thankful to Arshdeep specially.
They are good at giving you a good deal. Unfortunately, they never answer their phone. 2024: this don’t answer their phones because they are busy making sure customers there are getting 100% their attention. I got such an awesome deal 3 months ago on my iPhone 15 pro max at such a great price.
The Mobile Shop is a Canadian Cell phone store based in Etobicoke, Ontario. The Mobile Shop is located at 380 The East Mall, Etobicoke, ON M9B 6L5, Canada.
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