Worst service ever! I emailed 3 times 3 different email addresses, and called 3 different places and no one can help me! Got charged 500euros more, with no explanation. If Avis is a responsible company, someone from the management will reach out to me!!!!!
Don't rent from Avis. They're locations are super unprofessional (midland and shephard) and they're Headoffice is no better. They have a "security agent" by the name of JAMES that keeps texting and saying strange, unprofessional things. He's claimed because he couldn't get in touch with me, they have the right to check my credit and look up my location. This is a violation and not what should be done with my information given in confidence. TERRIBLE!
Rented from Oakville's location. Pick up service was smooth and courteous. Car condition went bad in the middle of highway. Car did not have proper radiator maintenance since it overheated constantly. Called 800 for emergency assistance. Untrained staff responded saying that there is nothing they could do except to transfer to someone else. That someone else hanged up after 45 minutes waiting!
Nandy Ramharack , at 237 Main Street east , in Hamilton, is amazing at what she does , very professional and very nice person. Thank you nandy appericate u, need more people like u working in customer service.
I have been trying to cancel my emails from Avis for OVER ONE YEAR by unsubscribing from their emails. Today I wasted over 2 hours speaking to 5 USELESS customer service non speaking English clerks who had ZERO knowledge how to stop Avis emails
Rent from any company but Avis/Budget. The various locations can provide horrible service and their head office does not care. They dont even make it easy to address a concern. Problem solving is lacking. Even worst is there inability to adapt to the delays caused by the inept airline industry. They will not hold your reservation and blame you! When you ask to put a new car with whatever price du jour it might be, they refuse and tell you to take a cab to your hotel!!! Folks rent elsewhere, and if you can, ride a bike. Less traumatic than dealing with Avis / Budget
Hi We rented an Edge from Toronto Pearson Airport for one day on Thursday 16th Sept at 2.27PM. We had some issues with the Brakes so brought it back driving 160Kms to the Airport on 17th Sept at 6.30AM. They were efficient to replace the vehicle, but just as we were at the Airport counter - the Edge was taken away without our knowledge and we had our Original Samsung Phone charger along with all its wires etc, costing $62.48 . Noone could place the SUV and finally the SUV came back after near 1.5 hours waiting with the Phone charger missing. We were promised by the Manager on duty (Friday 17th Sept at 7AM) that he will take action. Note this is not a lost and found case, we did not forget the Charger - we had not even returned the SUV, we just came in to talk with the Counter. This is a case of someone picking it from the SUV. We did not forget the charger. Its been a week - many calls and messages left to manager. No response. V bad experience with Avis. After 2 hours when the Edge came back they mention some smell. Note we are non-smokers. They confirmed that smell was not of smoke. I asked them to get it organically tested and confirm what smell they were getting, because I could not get any smell. Bad experience. First time we rented from Avis.
Avis Budget Group Canada is a Canadian Car rental agency based in Etobicoke, Ontario. Avis Budget Group Canada is located at 1 Convair Dr E, Etobicoke, ON M9W 6Z9, Canada.
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