Asked for the milk foam Biscoff smoothie and they gave me the biscoff tea smoothie. When I went back and asked for a replacement they told me they don't have a milk smoothie even though their ad says they have two separate drinks. Horrible customer service.
When I went up to ask a simple question about the menu, they couldn’t even answer it. I was asking about matcha and wanted to know what “milk foam” was. I was wondering whether it had extra flavouring, sugar, or if it was just foamed milk and the girl just looked at me, said “I don’t know,” and held up a pitcher. What do you mean you don’t know? I wanted to get a few drinks but ended up not buying anything. If you’re working here, you should at least know what’s in the drinks you’re serving or be able to answer basic menu questions, especially when there’s only one customer in line and two staff behind the counter. Really disappointing experience overall. Train your staff better.
Terrible experience. Terrible customer service. I’m sorry is it the end of the world if I ask for a little bit of milk in my smoothie? You can’t improvise or customize on the spot? Are you a robot? It’s a tea spot.. I’m sure you got some milk in ur kitchen. I’m so disappointed because other locations are like heck yeah we can do that for you, I’ve been to many Gong Chas and never been looked at like it was some ridiculous request, avoid this location because these two girls constantly get orders wrong (someone in front of me complained about their order being wrong) and their customer service is shot.
My friend’s drink fell just after buying it. They charged full amount to get same drink. Requested to lend us a mob or thing so that we can clean it to avoid hazards. Refused to lend us any told us it’s ok. Who would be liable if a person fall Fortunately a store near by helped us with their own hazard sign.
I ordered a Strawberry passionfruit greentea from Ubereats at this location and request 30% of sugar but this taste like 70-100% of sugar. I have to add water in to make it less sweet. Furthermore, there is a piece of something like plastic in the drink and I accidentally bit it. Hope the owner can read and improve the service!
The milk tea had a strange fridge-like smell. I threw it away after just a few sips—such a disappointing experience!!! The croffle was not tasty and also overpriced.
This Gong Cha location in the mall has quickly become my go-to for bubble tea in Etobicoke. I usually get the brown sugar black milk tea and I've literally never been disappointed, it's consistently good every time. My partner usually gets the coffee milk tea, and he says it's the best he's had (and he's a big coffee guy). I find other bubble tea chains are hit or miss - sometimes too watered down, or too much milk, or tapioca not cooked well.. but I have never experienced any of these issues at this location, and I go there (maybe alarmingly) often The staff are all super nice too!
Gong Cha is a Canadian Bubble tea store based in Etobicoke, Ontario. Gong Cha is located at CF Sherway Gardens, 25 The West Mall, Etobicoke, ON M9C 1B8, Canada.
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