It's a money grab. The worse customer service I had. I paid upfront and two weeks later, I am still waiting for the car. Contrary with the sales department.
Don’t bother wasting your time with them because they only care about making money. At Tuesday night around 7pm there was a gentleman who was assigned to be our sales.He is being very rude, turning away customers and building a bad reputation for the company The man was very unprofessional and has no manner. We walked into the store and told the front desk that we are interested in the crosstreak 2024 new car, then he walked to us and ask” How many cars do you want? 1 for each?” I then asked him about prices and he gave us the original price with a holiday bonus, I asked him if he can give me more discount or gift because another dealership give us another 1000 off and potential gift on top of what you’re offering, then he got angry and said to us in a very rude way ”Why don’t you go buy there, I’m not here to have you people walking around dealerships and wasting my time, I need to make money!!” I then said” okay, do you want us to leave now”, and he said” no, I don’t think you’re here to buy a car buy you are here to buy a discount, you should leave now” I walked away and said “you pissed off your customer, have a nice day” then he said” well I didn’t because you are not my customer” Some one like this is worst to have in a company because he would piss off every customer who is willing to buy a car but wants some discount.
One of the best dealership shops out here in the GTA. The check in process is super smooth and efficient. The lot attendants are alert and present to just take the cart off your hands. Later just had to walk in and David greeted me graciously and helped me with all my needs patently. There was some issue with my protection plan, but he directed my correctly on how to get it resolved. While the resolution was in effect he had already prepared my part and was ready to install within a day. Then next day I visited to get it installed and it was the smoothest installation of a new tire I’ve ever seen. I’m extremely happy with the service they provided. They are extremely prompt and highly efficient in their services. Would recommend to any Subie owner who wants to get their car serviced. All in all was a great experience and I will definitely visit them again for all my service for my WRX.
Brought my 2017 Forester here for a second opinion as I was told by another place that I needed a new drive shaft for an issue with the car shaking at high speed on the highway. Diagnostics showed that I needed to replace worn control-arm bushings instead. Problem fixed. Would not have been happy had I replaced the drive shaft unnecessarily. Omar and Manager Harry were fantastic to deal with. Will be getting my car serviced here from now on
Very friendly service department. Manager is alway willing to help and available to speak with. Communication re status of car is appreciated. Service is speedy but can take a few weeks to get an appointment . Shuttle not running but can wait in lounge if a seat available. Coffee and tea while you wait.
I purchased a used Subaru off-lease from Marino's in 2021, then tried to have an aftermarket hitch installed but couldn't because the exhaust tail pipe was in the way. Seems the leaseholder had repaired it (there was no disclosure of that on the vehicle history report or CARFAX. I (wrongly) assumed that Leased vehicles would have to be repaired with OEM!) Anyhow, Marino's quoted $800 to only replace aftermarket muffler with OEM or $435 to adjust the muffler and install the aftermarket hitch. I asked for a discount as a token of good faith, but both the service manager Harry and the sales manager Mark declined. Harry said they were offering the repairs "at cost, with no mark-up". I had it repaired at a highly reviewed nearby muffler shop for $68 and they installed the hitch for me!! I will never trust Marino's service department again for a fair quote.
after Harry, the service manager got involved....he worked very hard and got the problem solved. I appreciate that he took a personal interest in solving a difficult situation.....in the end, Marinos service department stepped-up and came through
Marino's Fine Cars Subaru Service Centre is a Canadian Auto repair shop based in Etobicoke, Ontario. Marino's Fine Cars Subaru Service Centre is located at 620 Kipling Ave, Etobicoke, ON M8Z 5G1, Canada.
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