Second time around using this company over the last 11 years. This time it was Dimitri and his team that installed a backwater valve in the basement floor. Competent tradespeople who do things properly. The City building inspector was impressed with their installation too. Already recommended them to neighbours.
My townhome condo corporation needed to repair the sewer line underneath of the unit floor. We contacted Draincity Plumbers and we got a reasonable price and fast response. They came on time as as scheduled and finished the job as promised for about 6-7 hours. We, the Condo Corp. Board, are very pleased with their service and quality of the work. We will use them again if another unit's drain gets affected by tree roots underneath of our units. Highly recommended.
Excellent customer service from the initial phone call to the job completion. I had a basement drain problem affecting washroom and bathroom operation. The technician promptly identified the problem, quoted me the price, and resolved the problem on his next visit. The company is to be trusted and the prices are very reasonable. Thank you DrainCity!
Grease trap driver did no show up in agreed upon 2 hour window. Kept being told he was 5 minutes away for 45 minutes. Informed them that we needed to cancel because we would have customers in the store. Lady answering phones said she would contact us but never did. Week later called to reschedule and was lectured and told they did no want our business. Technicians are great, the people in the office and logistics are not.
My neighbours had a good experience with this company, so I tried them for a back flow valve. All was well until they found some not to code plumbing which they said would require extra work (some jackhammering) and cost. Fine, but the price went up more than $3K for that day of work on a $1200 quote after the job was started. I found myself stuck. That would have been fine and bad luck if they had done the work properly. Instead, they cut off the drainage pipe into the storm sewer for the sump pump, which was not to code, but they did NOT reroute the sump outflow to drain into the garden. So, when it began to rain hard I noticed that the sump pump in the basement was filling up dangerously high, even though the pump itself was working. Got in my usual plumber who confirmed that the sump pump had no where to drain to. I urgently called Drain City back, explaining their mistake. Their grumpy staff person came and did the drainage, saying nothing about the deficient work they have done in the first place. In short, this company failed to create any drainage for my sump pump after cutting off its original drainage system, putting my entire basement at risk of flooding (again), all while installing a back flow valve to prevent that. Never again!
I recently hired Draincity Plumbers to unclog a drain in my basement after a heavy rainfall that resulted in my basement flooding. The technician Dmytri had recommended to install a back-water valve after telling him this was not the first time the basement had flooded. After the service was done I was amazed by their work ethic and how quick the service was done, I would highly recommend them to any homeowners for this service.
Great company to hire very professional.. We replaced grease trap for a restaurant and they recommended what better would work for the restaurant.... definitely hiring draincity in the future and special thanks to the technician Eugine he was a great help
DrainCity Plumbers is a Canadian Plumber based in Etobicoke, Ontario. DrainCity Plumbers is located at 27 Coronet Rd Unit #16, Etobicoke, ON M8Z 2L8, Canada.
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