I’ve been coming here since April and can say everyone here is fantastic. They’re all welcoming, kind and very helpful. I’m always happy to see my service providers and I leave here feeling great. I started coming due to an injury and the services relieve my pain and are an integral part of my recovery. Highly recommend health bound.
I'd like to share my honest story with you all. It was just over a year ago when I discovered Health Bound through Groupon voucher. I had been hesitant to purchase any health & beauty related services from the website, but I said heck, it's a $100 for two microdermabrasion sessions. When I made my first appointment with the clinic, I paid the taxes for the purchased Groupon voucher. The esthetician informed me since I have breakouts, microdermabrasion is not appropriate, I should wait until my skin is cleared out. Although I purchased the Groupon for this matter, I listened to her advice. She pulled out a selection of memberships and I ended up neglecting the voucher and purchased the annual membership. Throughout the year, I had multiple sessions of Chemical Peel. Although this isn't like your typical spa, where the calm music plays and you're left in quiet. It's more like, quick facial and chat throughout your session and leave. Back in Fall 2018, I let the esthetician know I'd like to use the voucher before they expire. I had booked my first session, all went well. With the second appointment, I was planning a trip so I informed them I will call back. I had a missed call on the month of December from the clinic, so I had called back. When I had called back at this time, I informed them I had a missed call from them. The receptionist mentioned that it may be a follow-up call. I told her to look into any memos and she mentioned no cancellations, no coming up appointments. On that note, she asked I would like to schedule my second appointment to use up my voucher. Lovely lady. The only available appointment was two months away from December. I booked it and decided to wait for two months. Last Friday, I got another missed calls as I do not check my phone during work hours. I called back and the clinic wanted to confirm my appointment for tomorrow (my appointment). I confirmed and came in on time for my appointment. When I had gone into my appointment I had been waiting for two months, Angela told me I have missed an appointment on December 22, which I was not aware of, nor were they mentioned in the previous calls. She told me my appointment was canceled today, or I can pay $60 cancellation fee. I had been so confused at this point. How did I miss an appointment and when I called back why didn't they let me know IF I actually had missed it. Beyond this mark, I only asked her one question. "Why did you not call me before I came all the way to this place, only to find out there is no appointment today?", her answer was "Because it's better to tell you in person and would you like to renew your membership?" I had been so upset with her for trying to sell me another membership when I had originally only wanted to use my Groupon prior to committing to Health Bound. Not only have I spent a lot of money on this place, but I also lost my session due to their disorganized communication form. I still cannot wrap my head around the fact that she made me travel all the way to go see her, just to find out it was canceled. Throughout, she kept pulling up files, indicating my signature to be charged $60 if a client were to miss an appointment. But have I missed any? There is certainly something not ethical about this place. None of my questions have been answered, as she was talking over me the whole time. It was so difficult to have a conversation with Angela, so I left. The questions still remain: 1. Why did Angela make her client (myself) travel all the way to the clinic when she knew there would be no appointment today? 2. This alleged missed the appointment, who booked it and why was there no communication of this appointment? Otherwise, how would I know there was an appointment made on my behalf? 3. When I called back, back in December after a missed call, IF I had missed one theoretically, why did the receptionist say I have no missed appointments and offer to book one for the future? I walked into the clinic wanting to sign up for membership but left the place disappointed in myself for not standing up for what's right.
I had a motor vehicle accident 2months ago, I got scared of the drivers style, he was driving 90km/h+ on Dundas the rain was heavy, plus the limit is 60km/h, This place is very hard to get to with crutches, I've been there once when it was raining, their driver dropped me off the other side of the building and said this door just go in, yeah right, I felt lost there is no information board or reception desk it's a lobby, was a hard time to find the place and challenging not just the distance on a broken foot ,but talk about the floor condition it felt like ice with a crutches, I almost fall and injured my self more, it may slippery on good two feet as well when that floor is wet...anyway After the therapy I had to book my appointment like I know much better than my therapist how often I need therapy, I booked appointments, but the receptionist forget to mark it so actually it was not booked... I would not recommend this place to anyone who is on their own, It's just hustle
Love this place. Discovered it through groupon for laser hair removal and keep buying facial packages now. They have very knowledgeable and most pleasant staff. Never had any issues (and i go there every couple weeks for almost two years now)
Can't say enough about this place. :) Discovered it through a coupon for photo facial, ended up buying an entire package for 1/2 price on lazzer hair removal. The place is so professional, and the staff that I dealt with were experienced, helpful and friendly. I was petrified of the lazzer hair removal as I had it done previously and it really hurt, to the point where I broke out into a sweat and went into shock, so I was extremely apprehensive. Their machine, when treatment was applied was absolutely pain free!!! I couldn't believe it!! Pain Free. I told the tech that I had only dreamed that one day something of this technology would come....looks like my dream came true!! Results, after only 1 treatment I'd say 1/3 to 1/2 fell off....2nd treatment 80% gone...I go monthly for my chin/neck and every 2 months for the whole body. I drive from Sudbury to get this done there...I don't even want to deal with anyone else because I don't need to look any further. I highly recommend them.
Health Bound Physiotherapy Etobicoke is a Canadian Physical therapist based in Etobicoke, Ontario. Health Bound Physiotherapy Etobicoke is located at East Tower, 3250 Bloor St W #111, Etobicoke, ON M8X 2X9, Canada.
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