Most dreaded phrase: "That part is no longer manufactured." We recently needed to replace the clips (both broke when removing the grate) that hold the mesh grate on our oven range hood. We tried Google, the usual places (Home Depot, Rona, Canadian Tire), and each time it was either "I don't recognize that item" or "sorry, it's no longer manufactured." It's a plastic clip, really nothing exotic, but it means that we'd have to do something to keep the mesh grate affixed to the oven range. Then it occurred to us: this could be 3D-printed! We googled to see what our options were, and we found 3D Genie! Reaching out to 3D Genie: easy, fast and efficient. Responses from 3D Genie: very quick. We dropped off the clip pieces on Tuesday, Raj asked clarifying questions and said he'd be in touch once the clips were ready for pickup. Once I got back home, I realized I had given him some incorrect information. I emailed him to inform him that I had provided incorrect information and what needed to be corrected. Raj responded promptly to the email and confirmed he understood the update. On Wednesday, Raj reached out to let me know that the 3D Genie-created clips were ready for pickup. On Thursday, I went to pick up the clips and was pleasantly surprised that Raj had not only created them but also indicated that if there were any issues, to reach out and he'd make it right. To say I was impressed is an understatement. If I ever need something 3D printed again, I most certainly know where to go: 3D-Genie.
Raj helped create a trophy for our fantasy league. He was super easy to work with and was very quick to respond to email and delivery. I highly recommend and definitely to use his services again.
Working with 3D Genie was a great experience. I needed a custom piece for a work event with very little lead time, and they not only met the deadline but delivered a high-quality product. Raj's responsiveness and attention to detail made the experience smooth and stress-free. I would highly recommend 3D Genie to anyone looking for premium custom work.
Prompt, responsive, and understanding. Raj took extra time to figure out what I needed and even sent me a second printout at no extra charge. What’s not to like?
Great service. Raj was super easy to work with and his responses are super fast. I tried a few other companies, but 3D Genie is levels above any other. Great product, fast turnaround and amazing customer service. Thank you Raj
Really happy with the prints I got from Raj. He was easy to communicate with, understood exactly what I needed, and the final result came out clean and on point. I’d definitely go back to The 3D Genie for future projects.
Raj is phenomenal to work with. Truly running a great business by himself and executes customer service so well that I'm extremely satisfied I chose to work with him. I initially thought my project would pose a challenge to a generic 3D printing business, but that's the thing, this business is in fact special given his engineering background he informed me of. As a customer, all of my questions were answered and he understood my vision well enough when I first called him over the phone. I needed a mold to hold a cylindrical product in a box to properly display it, meaning I would need mass manufacturing at some point. Given that I know very little about 3D printing, Raj was a huge help to subtly shape the future reputation of my small business in terms of the packaging. Luckily I live close enough and dropped off the box and product so that he could grab the perfect measurements. He did a great job in all honesty. I did end up mass manufacturing through him with transparent prices (which he broke down and explained) and received 100 pieces within 2-3 days. I thought it would've taken 4-5 days but it was so much quicker than I expected. Attached is an image of the concept he shared with me which showcased how the design would function Thank you Raj and I'll definitely be coming back for future product molds!
3D Genie is a Canadian 3D printing service based in Etobicoke, Ontario. 3D Genie is located at 1 Burnelm Dr Main Floor, Etobicoke, ON M9B 4N2, Canada.
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