Jason from Smoke Arsenal provided excellent service from start to finish. He was knowledgeable, professional, and took the time to explain everything clearly without rushing. Communication was smooth, and he genuinely cared about making sure I was satisfied. It’s rare to find someone this reliable and customer-focused. Highly recommend Jason and the team at Smoke Arsenal for great service and a smooth experience.
Working with Jason at Smoke Arsenal has honestly been one of the best parts of dealing with wholesalers in the vape industry. From day one, he’s been super helpful, easy to talk to, and always on top of things. Whether it’s our regular orders or a last minute restock, Jason makes everything simple and stress-free. He really knows his stuff. Jason is great at recommending products that actually move what’s selling well, what’s trending, and what makes sense for our stores. He’s not just trying to sell whatever’s sitting in the warehouse; he genuinely wants to help us make better decisions and grow our business, and that shows. What we appreciate most is his communication. He’s quick to respond, clear, and honest. If there’s ever an issue or delay, he lets us know right away and always comes back with solutions. We never feel left guessing or chasing updates. On top of all that, Jason is just a solid guy friendly, respectful, and easy to work with. Even when things get busy, he checks in and makes sure everything is good on our end. That kind of service really makes a difference. If you’re working with Smoke Arsenal, Jason is someone you’ll be glad to have. Reliable, knowledgeable, and genuinely helpful. Big reason we keep coming back.
I am dealing with this sales person his name is Dikansh he is the best sales rep smoke arsenal ever had , he never let be out of stock and he is always head of games , company should be proud of him he does excellent job and best service .
Unfortunately my experience with this company has been terrible from the get go. Its been one thing after the other. The ONLY reason its getting 2 star is because the rep Malcome who did his best to help me was lovely and did what he could on his end. Other than a nice rep who did his best (the experience was not his fault) the rest of the companies inner workings was terrible. I own a boutique retail camnabis shop in ottawa and let's just list everything that went wrong in point form to save time: 1)initially setting up the account wouldn't work and had issues with password (some back end issue) rep had to manually go in and fix this 2) there was no option to have substitutes auto done if item was shorted with an item of equal value/use so this had to be done manually when bongs were unavailable due to inventroy discrepancies (had to manually conform substitute with rep) 3) this delay caused pre auth card not to work because in that time period our cc sent us a new card with new info (awkward window where we dont have access) not fully their fault but just why did payment part take sooo long causing more delays. 4) we did e transfer instead due to card issue but we're STILL charged the surcharge. Compelely their error. To which they only offer a credit when I pointed it out. 5)purplator sent the packages in 3 different boxes spread across two days(this not entirely their fault but also not great for checking in inventory). 6) a bong was shorted/missing from our order. I was told I would recieve credit for this. Its been over a week, still no confirmation. 7) the bongs were less then ideally packaged causing 2 downstems to be shattered. Meaning I had to remove two downstems from my current store inventory just to sell these bongs which they said a credit of 4.50 was satisfactory to compensate. Ummm okay dono about that since they sell down stems solo at a cost of 3.79(current cheapest on their site). 8)selection was mid for items(better options out there from other companies) 9)recieved multiple emails from an automated system asking for feedback (2 set of 2) with no links that work. Just directed me to a dead page 10)when they substituted items it generates an entire different order splitting up invoices. 11)placed order dec 1st didnt recieve until Dec 13th even though we are in the same province. This was less than ideal and im pretty disappointed. They say they are crediting(NOT refunding) us 15 for surcharge over charge, 5 for down stems, and apparently 12 for a missing bong. At this point though 40 bucks to try and re order from a company that has so much disconnect and issues seems unlikely. Probably lost our future business as this is just piling up and the working trust is broken. Hope the extra 40 they pocketed was worth it.
Absolutely blown away by the excellent service! From initial contact, through the ordering process and even follow up! Alex Lipsett is the greatest! Love dealing with Smoke Arsenal!
Working with Amrit at Smoje Arsenal has been one of the best parts of our wholesale experience in the vape industry. From day one, he’s been incredibly helpful, professional, and just genuinely easy to work with. Whether we were placing our first order or restocking on short notice, Amrit always made the process smooth and stress-free. He really knows the products inside and out—from disposables to refillables to accessories—and has given us solid recommendations based on what sells well and what’s trending in the market. That kind of insight has helped us make smarter buying decisions and improve our own sales. He’s not just pushing stock—he actually wants to see our business grow, and that’s something we don’t take for granted. What really stands out is Amrit’s communication. He’s always quick to reply, whether it’s by phone, email, or even a quick text when something’s urgent. If there’s ever a delay, he’s upfront and transparent, and always offers solutions. We never feel like we’re left in the dark. On top of all that, he’s just a solid person. Down-to-earth, approachable, and super respectful. Even during busy times, he takes the time to follow up and check in to make sure everything’s good on our end. That personal touch really makes a difference, especially in this fast-paced industry. If you’re working with Smoje Arsenal, I can’t recommend Amrit enough. He’s a key reason we keep coming back—great service, great attitude, and a real asset to their team.
Came here looking to buy a vape and they directed me and told me where to go to buy one and which stores are good and bad. They also offered me a free vape at the end. Very helpful and good store.
Smoke Arsenal: B2B Cash & Carry and Distribution of Vaping Products and Smoking Accessories is a Canadian Wholesaler based in Etobicoke, Ontario. Smoke Arsenal: B2B Cash & Carry and Distribution of Vaping Products and Smoking Accessories is located at 290 Carlingview Dr, Etobicoke, ON M9W 5G1, Canada.
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