I've purchase two copies of Pokemon from here. Pokemon Fire Red and Pokemon HeartGold. Both of them were clearly stated as a reproduction copies and I was well aware of what I was purchasing. I've never had a single issue with saving glitches in both of the cartridges seem sturdy and high quality. The prices were ideal and shipping only ever took a week or two. You can trust this place when buying Pokémon games that's for sure! As long as you're aware of what you're getting, don't fret! Love this place. Thank you for helping me make some fond memories with my pokemon, Game Hoard.
UPDATE This kind of reply speaks volumes about how you view your customers. I want to be clear, nothing was done on your end beyond what you are legally obligated to do. Which is to provide a refund for a game I did not order. That is not above-and-beyond customer service. That is the bare minimum. This isnt “revenge” or what I would call anything excessive. I was told that a small gesture of goodwill would be extended by your own staff for the inconvenience. I’ll also note that I have not yet received my refund, so no, I will not “leave you alone” until my money is refunded. This experience has been disappointing at every turn, not just because of the initial mistake, but because of the way I’ve been spoken to and dismissed when trying to resolve it. -------------------------------------------------------------------------------------------------------- I rarely leave reviews, but I felt compelled to share my experience so that others can make an informed decision. I placed an order for two games to take advantage of a promotion: buy one, get the second 20% off. I also received a 10% discount code sent to my email while shopping. However, after placing the order, I received a shipping confirmation showing only one game, the second one was apparently out of stock. That’s understandable, but what upset me was that both discounts (including the one for the item I was getting) were removed without any notice or option to select a replacement. I had to follow up myself to eventually get the 10% discount reinstated. Unfortunately, it got worse. The game I did receive was the wrong one entirely. Wanting to resolve the issue, I visited the store in person. The employees there were kind and understanding and told me to hold onto the game, saying the online store would handle the issue and offer a gesture of goodwill for the inconvenience. I appreciated that and waited to hear back. However, customer service did not follow through. There was no gesture, no apology. Just a message telling me to go back to the store again to get a refund. Keep in mind, I was already in the store with the game the first time, ready to return it. I’ve now wasted even more time and effort for what should’ve been a simple fix. What made it even more frustrating is that others have been offered prepaid return packaging for similar issues (as seen in their Google review responses and confirmed by store staff), but I wasn’t offered the same consideration. Instead, customer service sent me this response, "If our inability to fulfill orders for high-demand items is a recurring concern for you, we respectfully suggest refraining from purchasing such items on our website". That line alone tells me everything I need to know about how they value their customers, which is to say, they do not. I will also say, I sent an email back expressing my disappointment in their customer service and explained again to them that I was told by their own staff that I would not need to go back into the store for my refund and that I would be sent a pre-paid mailing package and this was their very short, flat response, "“Hi Adam, Please return the game, and we will send you a full refund promptly”. No acknowledgement of the inconvenience, no effort to stand by what their own employee said, and certainly no gesture to make up for the time and frustration they caused. I understand mistakes happen. But good customer service is about how you handle those mistakes. In this case, there was no ownership, no consistency, and no genuine effort to make it right. I would strongly caution anyone considering purchasing from this store, especially online. If something goes wrong, expect minimal support and no regard for your time. Thank you for taking the time to read this review, I apprecaite it. You have done more than what customer service has.
Thank you staff at Game Hoard for ensuring satisfaction in finding the right starter console for my daughter's birthday. We appreciate you guys very much and will be back to support our local game shop.
Friendly and helpful staff, very rarely if ever do they make someone wait to be served. Have a lot of rarer to find items, or did at Cloverdale. Still haven't visited the new store, as I just found out they moved from Cloverdale, a few days ago.
It was my first time here, drove for over an hour, got here during open hours, had a gate closing the store saying "back in 15mins". I waited for over 45mins and no one came. I even called the store and no one answered. Completely unprofessional. Will never be coming back, and I'm a huge retro game lover.
Update. You can tell what type of people work their by the response they give. Overpriced and knock off figures. They charge people for knockoffs that is horrible business.
Today we went to three BIG BOX stores looking for a Nintendo switch game which was sold out everywhere. We decided to drive to Game Hoard and check them out. THEY HAD THE GAME! Thank you for coming in and saving Christmas for my niece! ☺️ Definitely coming back on Boxing Day!
GAME HOARD is a Canadian Video game store based in Etobicoke, Ontario. GAME HOARD is located at 4909 Dundas St W, Etobicoke, ON M9A 1B2, Canada.
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