This large Salvation Army location in Etobicoke is a high-volume thrift store known for its extensive inventory of clothing and housewares. The Good: Shoppers appreciate the consistently affordable prices and the constantly changing, vast selection, which makes it a great spot for persistent bargain hunters. It also features a convenient Donation Centre. The Caveats: Due to the large volume of items, the store's organization can sometimes be overwhelming, and finding high-quality "gems" requires time and patience. Verdict: Excellent for budget shopping and finding everyday essentials; come prepared for a proper treasure hunt.
WORST PLACE TO SHOP! OVERPRICED DONATED ITEMS! PRICED AS ORIGINAL BUT FAKE ITEMS LIKE RAYBAN GLASSES! VERY RUDE ASSISTANT MANAGER DANIEL! HE NEEDS TRAINING TO DO PROPER CUSTOMER SERVICE! HOW DOES THE PERSON GET SUCH POSITION WITH THAT TYPE OF ATTITUDE?! SEE OTHER COMPAINTS ABOUT THIS PERSON BELOW! WHAT A SPECIAL PERSON DANIEL IS!♂️
I bought some stuff there. The cashier kept asking the other cashier if that's the price of the items even though there was a price. I asked the cashier if she thinks I changed the price of the items to which she said she didn't know the price of the items even though it was on the items. The other cashier confirmed it was the right price on the items. I then told the cashier I had better things to do with my time than change prices for items they sold. She started laughing like it was a joke. When I asked her what's so funny she said she was laughing at somebody else even though she was in a conversation with me. The prices of the items were all $.99 - $1.99, glasses and mug. The mug ceramic was broken inside and I bought it for decoration only. I've been taking all my donations there for many years but no more. Some employees have no manners and they certainly do not appreciate customers. Treats customers like they are there to steal....a dollar. That's sad coming from a thrift store.
From a customer service employee, I am deeply appalled at the lack of care towards customer satisfaction and service. There are two people (assistant manager) and manager (worse than assistant manager complete neglect of customer care and greed) at this store running it into the ground: There are numerous negative reviews mentioning these people and price gouging, poor customer service, terrible treatment of customers. But nothing has changed to fix these poor reviews, Salvation Army can start with: Treating impoverished people with fairness regardless of age. Youth are struggling, young adults are struggling, not just seniors. To offer discounts at a second hand store for people with less money but make it based on age, only to older people and to offer discounts on damaged items only to older people is Ageism. All people who shop at Salvation Army are shopping second hand for a reason. Students make minimum wage, no jobs for most youth right now either so having a 10% for seniors only is a slap in the face when young Canadians are struggling and Salvation army’s policies are contributing to their disadvantage. No one should be discriminated against based on age, when its usually the impoverished, tight of money who are shopping at second hand stores. No matter your age you should be treated fairly and equitably. I highly suggest a revision of store policy and standards for fairness, equity, customer service and satisfaction to better align with the humanitarian/social service values Salvation Army claims to have. First of all: Rips in clothing, stains on clothing require the customers effort and time to fix. Sewing a hole will cost you 10+, hence a discount on that item is completely reasonable and should be warranted. So why do these managers/assistant managers make you fight for a basic discount on damaged items? Why stress out the customer who is buying stained clothes bcs they can’t afford anything else. This is second hand, but managers are cruel and greedy. They don’t offer discounts to you based on your age even for damaged items, when all Canadians are starving you’d think their discretion would be fair. But its not, unless you are friends with them. Salvations policy places too much trust in their managers, as this policy is meant to be applied fairly since Salvation army is a charity/community focused organization. The manager is an older lady, which makes her greed for overcharging customers even more appalling. Zero sympathy for the customers who can’t afford new clothes so they buy second hand. Her greed runs so deep even ripped, stained, damaged clothes that require the customers effort/money to fix she will refuse unfairly, such bias and discrimination contradicts Salvation army values. She decides on a whim, or how she feels about you which is not using discretion fairly. Damaged items are always marked down more at every other store in Canada, even Salvation army policy states that. However, this policy is abused when it relies on the discretion of greedy, biased people, lacking basic customer service satisfaction, care and attention to the customers funding their business. If the manager doesn’t like you she won’t treat you fairly, I asked for a mark down because a jacket was badly stained yellow of all colours! Her greed surprised me, because Daniel was kinder he marked a damaged item down for me before. Even with Daniel I had to beg for a discount so I can pay for someone to fix the hole. Making a customer beg when the evidence of damage is there is absurd. But this lady was so cruel to completely refuse when an item is damaged, the bias towards how they feel about you, should never overrule fairness. She told me to go home and wash it! Thats extra work and my time to fix a damaged item which is why a discount would have been fair, and deserved given the gross stain. Customer service is a joke, any other person working as a manager would have fairness, and customer care as fundamental skills for the job.
I see that others have complained about this exact thing. To find a jacket on the rack (not in the showcase) priced at $24.99. Take it to cash out and be told it is priced wrong. Then trying to up the price to $60. Any other store is obliged to honor the price on the price tag. Not Salvation Army. The employee on cash can just decide they don't like that price. This seems a bit crooked to me. Disappointed that a religious organization that receives its inventory for free can allow this
Place rocks the world. I got under armour shorts for $12.99. Just made sure I washed them in hot water before taking home. ALSO I have found brand new price tags still on shoes. Place has the best deal in town. I went too yorkdale after buying my $9.99 dressshoes too see. See if anyone tries too stop me for having their shoes on my feet. Nobody did though but I saw the shoes I was wearing $45.00 that I paid $9.99 at salvation army. I just laughed my head off.
Excellent chain of thrift stores as it suits each and every one's pocket and you can always find something useful and in immaculate conditio. For many, it's a treasure hunt as one can find unique items there sometimes. So go there guys.
The Salvation Army Thrift Store is a Canadian Thrift store based in Etobicoke, Ontario. The Salvation Army Thrift Store is located at 2291 Kipling Ave, Etobicoke, ON M9W 4L6, Canada.
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