I have couple of coats from Ever New. The issue I have is pilling on coats. I went to the store to see what can be done, they told me to buy shaver and shave it. Also , now they put a sticker which says “pilling” . When I purchased it online , it did not have that sticker. That’s how they solve the issues with the fabrics. I used to like the store and their products. Lately , quality went down a lot.
I once had the best experience with EverNew however more recently at Sherway and online has been horrifically disappointing. We got a dress online for my daughter’s grad. It came with a massive slash cut in it. Then we went to Sherway to return which is where I believe it was sent from. The girls there are always talking crap behind the counter about people anytime I have been in that store and their attitudes are very self deserving. We then were told we had to reorder online and loose our discount for the slash they only offered a 10% discount. We got the discount code again and reordered online to only be sent the exact same dress. Now online is not even reading the emails properly or has a robot responding and still only offering a 10% discount. This is clearly a company NOT standing behind their brand. Note since this post they have finally agreed to a 50% refund. Changing my rating accordingly.
I went yesterday to buy dress. Three staff members were there. No one came for help. I went to cashier I gave cash for dress 205 dollar they don’t have 2 dollar to give me back. They don’t know customer service how to deal and its big store they don’t have money to give back.
As a long-time customer of Ever New, I’ve never been more disappointed in the severe lack of customer service at the Sherway Gardens location. I went into the store with my Mom this morning as I was shopping for a dress that I fell in love with on the website. The salesperson didn’t greet either of us and after walking around the store with the dress that I came in for, I had to help myself to a fitting room. The salesperson never came to check in on us and I had to ask my Mom to grab me another size. We spent a whole 30 minutes in the store without a single interaction from the staff. We walked out and I decided to purchase my dress online instead. An unacceptable experience with a very unprofessional salesperson in your store today. You will lose loyal customers through behaviour like this.
If there would be chance to give negative reviews, I would have chosen that. I recently happen to visit this store (unfortunately without checking the reviews). My experience at this store was incredibly frustrating. The salesperson was unreasonably pushy, insisting I buy a product I wasn’t interested in and focusing obsessively on the return policy. When I finally made the purchase, I found the item didn’t meet my expectations. However, when I tried to return it the very next day, the store manager being very rude denied my request, citing vague reasons leaving me extremely dissatisfied and disappointed. A warning: please never buy from them
If I could give zero stars I would. I was regular customer at Ever New but not anymore. The staff at the Mapleview location are dismissive staff with terrible customer service skills. I had a terrible experience in store a few weeks ago. Contacted customer service and I’ve never EVER had to chase a company so much for a response. To date, my issue hasn’t been resolved because they promise a solution and then just don’t respond. In short, I was given a return label w/a tracking number. When I followed up after tracking showed it was received, I learned they lost it and sent another label. How on earth am I supposed to return something I no longer have and that was received as per the Canada post tracking #? It’s been 3 weeks since it was delivered to them and I have no solution. Pathetic, shameless and not a company that cares about customers or the customer experience at all. Anyway, as others have said AVOID and AVOID this brand all together. If you run into any issues with your purchase and would like a solution, you’re not getting that here.
Amazing time when visiting the store! My wife sent me for a specific dress she saw on the website and the girls were very helpful in assisting me, particularly Martina who helped me with the purchase. Great customer service and I would definitely recommend this store to friends, colleagues, and family.
Ever New Sherway is a Canadian Shopping Mall based in Etobicoke, Ontario. Ever New Sherway is located at Unit #1869A, CF Sherway Gardens, 25 The West Mall, Etobicoke, ON M9C 1B8, Canada.
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